Customer can exchange the order within 07 days from the date of delivery.

We reserve the right not to accept exchange of products which(i) we believe are being returned after use, washed or soiled or
(ii) are damaged (except where the return is on account of damaged goods having been delivered to you).

We will not arrange the reverse pickup of products, unless confirmed by the customer experience team. If you have received a defective product, send us images at (website Name)and we will get back to you, once confirmed by the customer experience team.

Once confirmed by our customer experience team, we will arrange the reverse pickup product(s) within 7 days of receiving the request.

Please ensure while returning the product the packaging is intact the way it was delivered.

Cancellation Policy:

  • Is it allowed to request for cancellation?
    • You can cancel any order till the time it is not dispatched from the Seller or Wrong order or to modify in the quantity
  • How can I cancel my order?
    • You can cancel an order by clicking on the Cancel link/button.
    • You will be able to cancel an order till the time it is not dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.

REFUND POLICY:

Refund against Cancellation:

  • Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment – Credit/Debit Card or UPI or Net Banking or Third Party Wallet.
  • No refund applicable for “No returns applicable products”, if denied at doorstep for prepaid order.
  • The amount will be refunded to you within 5-7 working days, in accordance with our Refund policy.

Refund against denied/canceled order by House of Dziner:

  • In case of online paid order, customers shall get a Refund against return by way of credit to the original mode of payment, like Credit/Debit Card, or Net banking or Third Party Wallet.
  • In case of a refund by way of Credit/Debit Card, or Net banking or Third Party Wallet, you may get the credit within 5-7 working days.
  • While we regret any inconvenience caused by this time frame, as the refund is handled by the Bank.
  • There may be a delay in refund timing and we have no control over that.

DELIVERY & SHIPMENT TRACKER:

Estimated Delivery & Shipping Charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout.